Returns & Exchanges

At Pothys, we strive to ensure your fashion journey is seamless, offering a hassle-free 7-day return policy for unused ethnic wear and apparel. We are committed to providing you with the highest quality garments and a transparent exchange process for your peace of mind.

Return Process

• 1.
  Initiate Request

  Log into your Pothys account and navigate to the 'My Orders' section to select the items you wish to return within 7 days of delivery.

• 2.
  Quality Check Preparation

  Ensure the garment is unworn, unwashed, and maintains all original brand tags and packaging to qualify for a successful return validation.

• 3.
  Reverse Pickup

  Our logistics partner will arrive at your doorstep within 48-72 hours to collect the package and provide you with a pickup acknowledgment receipt.

• 4.
  Refund Processing

  Once the item reaches our warehouse and passes quality inspection, your refund will be credited to your original payment method within 7-10 business days.